Privacy Policy

Last updated: March 2026

At Zalory ("we", "us", "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order.

1. Information We Collect

We collect the following types of personal information:

• Contact Information: Name, email address, phone number (optional)
• Shipping Information: Mailing address required for order fulfillment
• Payment Information: Processed securely by Shopify Payments / third-party processors. We do not store full card details.
• Order Information: Products purchased, order history, and communications
• Browsing Data: IP address, browser type, pages visited, and cookies (via Shopify analytics)

2. How We Use Your Information

• To process and fulfill your orders (via CustomCat for print-on-demand production)
• To communicate order status, shipping updates, and tracking information
• To respond to customer service inquiries
• To improve our website and product offerings
• To comply with legal obligations

3. Sharing of Information

We share your information only as necessary:

• CustomCat: Our print-on-demand fulfillment partner receives your name and shipping address to produce and ship your order
• Shopify: Our e-commerce platform processes transactions and stores order data
• Carriers (USPS/UPS): Receive shipping details to deliver your package
• We do NOT sell, rent, or trade your personal information to third parties for marketing purposes

4. Cookies

We use cookies to enhance your browsing experience, track cart contents, and analyze site traffic. You can disable cookies in your browser settings, though this may affect site functionality.

5. Your Rights (CCPA & GDPR)

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Opt out of certain data processing activities
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at support@zalory.com.

6. Data Retention

We retain your personal information for as long as necessary to fulfill orders and comply with legal requirements. Order records are generally retained for 7 years.

7. Security

We implement industry-standard security measures to protect your data. All transactions are encrypted using SSL technology. However, no method of internet transmission is 100% secure.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

9. Contact Us

For privacy-related questions or requests: support@zalory.com