Contact information
Contact Us
We're here to help! If you have any questions about your order, our products, or anything else, don't hesitate to reach out.
Customer Support
- Email: support@zalory.com
- Response Time: 24–48 business hours (Monday–Friday)
- Phone Support: Not available — as a print-on-demand business, we operate 100% online for efficiency
What We Can Help With
- Order status and tracking inquiries
- Damaged, defective, or wrong item received
- Questions about our mugs, designs, or customization
- Shipping and delivery questions
- Refund and return requests
How to Get the Fastest Response
When emailing us, please include:
- Your order number (found in your confirmation email)
- A brief description of your issue
- Photos if applicable (e.g., damaged or incorrect item)
We appreciate your patience and will get back to you as soon as possible!
Business Information
- Brand: Zalory
- Website: zalory.com
- Fulfillment Partner: CustomCat (Print-on-Demand)
- Serving: United States